Customer Relationship Management Consulting approach(英文版)(ppt 104页)
所属分类：CRM客户关系
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资料简介：
Customer Relationship Management Consulting approach(英文版)目录：
A.Introduction
B.Project objectives and scope
C.Approach
C.1CRM target setting
C.2CRM strategy and technology concept
C.3CRM implementation
D.References
E.Appendix: Supporting tools to implement CRM
E.1The Internet as a supporting CRM tool
E.2The call center as a supporting CRM tool
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