美资企业的内部培训资料(ppt 28页)
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资料简介：
美资企业的内部培训资料内容摘要：
Install sign boards such as :
. Major process : Customer Complain, Line Defect
. Specific process : Time Check process,
Customer’s requirement
. Critical process : Critical items, Standard items
- Register defective process : When defect occurs
- Withdraw main process : when no defect occurs
- If rejection occurs establish countermeasure : attach the process
- TDRE* activity when defect occurs continuously
- Make a permanent countermeasure : Fool Proof
- Establish check & appraisal system
10 ~ 15% of sales is failure cost
Having 66,807 defects per Million
Depends on the detection of defects
Believes that high Quality is expensive
Doesn’t follow systematic approach
Benchmarking against competing
companies
Believes 99% is good enough
Defines CTQ’s internally
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