Communication and Information Technology11(ppt 33页)

Communication and Information Technology11 Intorduction:
Understanding Communications
Differentiate between interpersonal and organizational communication.
Discuss the functions of communication.
The Process of Interpersonal Communications
Explain all the components of the communication process.
List the communication methods managers might use.
Describe nonverbal communication an how it takes place.
Explain the barriers to effective interpersonal communication and how to overcome them.
Organizational Communication
Explain how communication can flow in an organization.
Describe the three common communication networks.
Discuss how managers should handle the grapevine.
Understanding Information Technology
Describe how technology affects managerial communication.
Define e-mail, instant messaging, voice-mail, fax, EDI, teleconferencing, videoconferencing, intranet, and extranet.
Explain how information technology affect organizations.
Communication Issues in Today’s Organization
Discuss how Internet employee gripe sites affect communications.
Explain how organizations can manage knowledge.
Describe why communicating with customers is an important managerial issue.
Explain how political correctness is affecting communication.
What Is An Organization?
Describe the characteristics of an organization.
Explain how the concept of an organization is changing.
Why Study Management?
Explain the universality of management concept.
Discuss why an understanding of management is important even if you don’t plan to be a manager.
Describe the rewards and challenges of being a manager.

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