著名DM公司：NCR香港星辰银行客户细分方案(ppt 16)

Customer Segmentation:Foundation for Differentiated CRM
Wilson Lo, Head of Business Planning & CRM
Consumer Banking, Hong Kong, DBS
The Great Expectation
CRM - Strategy for Relationship Building
Customer Analytics for Developing CRM
No One Scheme Fits All
Segmentation - Know Your Customers
Dynamic Segmentation
Dynamic Segmentation in Practice
Segmentation & Modeling for CRM Program
Unfolding the Technical Enablers
Use Data to build CRM Analytics
Utilizing Knowledge in Customer Contact
Acquisition - Focusing the Relevant
Increase Segment Value
Improvement with Structured CA
Customer Intelligence as Foundation

..............................

上一篇：科技对服务之影响及其管理(PPT 31页)

下一篇：简单的客户服务流程规范(DOC 34页)

加强客户关怀有效提升客户满意度和忠诚度(ppt 42页)

咨询客户培训材料

怎样做好一名客户经理培训课件(ppt 18页)

高端客户的选择45分钟培训资料(PPT 46页)

服务程序-某公司的七步法程序(ppt 65页)

客户订单管理系统概述(ppt 36页)