顾客服务及后勤学(PPT 13页)
所属分类：客户管理
文件大小：96 KB
下载要求：10 学币或VIP
点击下载
资料简介：
Logistics and Physical Distribution Customer Service
The transporting and storing of goods to match target customers' needs with the organisation’s marketing mix
Both within individual organisations and along a channel of distribution
Customers think of physical distribution in terms of the customer service level
how rapidly and dependably a company can deliver what the customer wants
There are trade-offs among physical distribution costs, customer service levels and sales
..............................
上一篇：投诉处理(PPT 25页)
精品资料网 m.cnshu.cn
Copyright © 2004- 粤ICP备10098620号-1
