某公司绩效管理流程手册(英文版)(pdf 57页)
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某公司绩效管理流程手册内容简介：
Introduction to the Performance Management Process
This handbook is an introduction to the Performance Management Process (PMP), providinginformation to State of Oklahoma employees, supervisors and others who have an interest inperformance management. While supervisors may use this handbook as a reference guide to thePMP, this document is not intended to stand alone; all supervisors will receive training andadditional reference material on the new performance management system.
The PMP is designed to be a year-round partnership between employees and supervisors in theplanning, coaching and reviewing of job performance. Unlike previous statewide systems forperformance appraisal, the PMP takes into consideration not just employees’ Accountabilities, butalso a set of five Behaviors that influence their performance: Customer Service Orientation,
Teamwork, Problem-Solving Initiative, Leadership and Observing Work Hours/Using Leave. Formany state workers, these Behaviors may seem familiar, as they were chosen to reflectperformance factors that various agencies have included in their own evaluation systems for years.
Performance coaching is critical to the process. Employees and supervisors are expected to haveongoing discussions about the Behaviors, skills and abilities required to succeed. This handbookexplains the year-round process, from the plans that employees and supervisors make regardingAccountabilities and Behaviors, to the completion of the PMP form (OPM-111). The graphicbelow shows how the end of one cycle leads into the next year’s performance assessment.
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