企业运营管理MBA培训课程英文版(PPT 82页)

Announcement
Performance Appraisal
Text Book
Main Reference Books
Guideline in Teaching This Course
How to Become A POM Expert?
Operations Management
Outline
Outline - Continued
Learning Objectives
Learning Objectives - Continued
What Is Operations Management?
Types of Operations
Operations as a System
Transformations
Food Process
Hospital Process
Organizational Functions
Functions - Bank
Organizational Charts
Functions - Airline
Organizational Charts
Functions - Manufacturer
Organizational Charts
IdentifyingCritical Success Factors
The Importance of OM in Tomorrow
Why Study OM?
Case Study
Options for Increasing Contribution
Ten Critical Decisions
The Critical Decisions - Continued
Where are the OM Jobs
Significant Events in Operations Management
Eli Whitney
Frederick W. Taylor
Frank & Lillian Gilbreth
Henry Ford
W. Edwards Deming
Contributions From
Significant Events in OM
Significant Events - Continued
Operations in the Service Sector
Service Economies
Organizations in Each Sector
Characteristics of Goods
Characteristics of Service
Goods Versus Services -Continued
Key Differences
Goods-service continuum
Situation That OperationsFace Nowadays
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