饭店服务培训教程(ppt 61页)
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饭店服务培训教程内容提要：
I. Introduction:
1. The importance of the Housekeeping Department
Backbone of a hotel, to get the rooms clean and in good order for the Front Office to sell.
Without the Housekeeping Department, a hotel cannot operate.
2.The main duties of the Housekeeping Department:
To keep the cleanliness and good order of all rooms in the hotel;
To coordinate the work closely with the Front Office;
To compile a bed occupancy list, room status report two or three times a day;
To store/sort/check/issue/repair all the linens ;
To provide laundry service;
To provide room service.
Staff in the Housekeeping Department:
Chamber maids → to do the actual cleaning of the guest rooms.
Housemen →to deal with the heavy work, such as the moving of the furniture or heavy linen baskets and trolleys.
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