HPIT服务管理模型参考(pdf 37页)(英文)
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HPIT服务管理模型参考
The development of the Hewlett-Packard IT Service Management Reference Model was an aggressive team effort, involving many people from different HP entities and countries during the project, too many to mention each and every one here. Yet, certain contributors provided such value that they must be mentioned by name. It is with great pride that I call them my peers
Special thanks to: Yvonne Bentley and Dorene Matney. Additional key contributors were: Bert Van Barneveld, Paul Ham, Colin Henderson, Peter Kane, Joe Kouba, Karen Klukiewicz, Paul Miller, Jens Ritter, Jeff Swann, Mark Taguma, Ron Tarver, Georg Bock, Tjerk Feenstra, Karl Tomlinson, Steve Lochner, Monica Hasegawa, Steve Helper, Christian de Ryss, Larry Hicks, Masashi Fujita, Gavin Runnalls, Arjan Middendorp, Onno Van Kooten, and Erik Laboulbenne
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