TQM全面质量管理简介(英文版)(ppt 21页)
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TQM全面质量管理简介(英文版)内容摘要：
Total Quality Management
Quality has become a high priority issue
Quality impacts the entire organization
suppliers, customers ,design, maintenance
Today’s customer is well informed - journals, news
Quality-based management philosophy - key to success
TQM was advanced by W. Edwards Deming in late 50's
" I told the Japanese that they would capture markets within five years the world over, that they would take their place alongside prosperous nations. They have done it."
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. - ASQ
Garvin advanced 5 viewpoints;
1. Transcendent 2. Product-Based
3. User-Based 4. Manufacturing-Based
5. Value-Based
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