商务沟通的打印版(英文版)(doc 7页)
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商务沟通的打印版(英文版)内容提要：
1.When it comes to routine message, you can
Keep the planning stage brief.
2.When writing routine message, you
Can assume that your readers will be interested or neutral
3.When writing a routine request, you begin
By politely stating your request.
4.what should you do when asking question s in a routine request?
Deal with only one topic per question.
5.which of flowing should you do when closing a routine request?
Ask the reader to respond by a specific and appropriate time.
6.A courteous close contains
All of above
7.If you are making a routine reply to a customer, it`s a good idea to
Include resale information to assure the customer of the wisdom of his or her purchase
8.A positive message should open with a clear and concise statement of the good news
9.If a message has both positive and negative elements, you should
Try to put the negative news in a positive context.
10.Which of the following is not among the recommended elements to include in your message if you are responding to a claim or complaint
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