美资企业的內训资料（英文版）(ppt 28页)

美资企业的內训资料内容简介：
Install sign boards such as :
  . Major process : Customer Complain, Line Defect
  . Specific process : Time Check process,
 Customer’s requirement
  . Critical process : Critical items, Standard items
- Register defective process : When defect occurs
- Withdraw main process : when no defect occurs
- If rejection occurs establish countermeasure : attach the process
- TDRE* activity when defect occurs continuously
- Make a permanent countermeasure : Fool Proof
- Establish check & appraisal system
54,000 wrong drug prescriptions /year
 Unsafe drinking water 2hrs/ month
 No telephone service for 27 min / week
 5 Short or long landings at the heathero
  airport in a day.
 1,350 incorrect surgical operations /
  week.
 54,000 lost articles of mail loss / hr.
1 wrong drug prescription in 25 years.
 Unsafe drinking water for 16 years.
 No telephone service for 6 sec for 100 years
 1 short or long landings at Heathero
   airport in 10 years.
 1 incorrect surgical operation for 20 years.
 35 lost articles of mail / year.

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