如何成为好的智威汤逊客服人员(PPT 36页)
所属分类：企业培训
文件大小：932 KB
下载要求：10 学币或VIP
点击下载
资料简介：
..............................
Professional Development Program J. Walter Thompson
Toolbox Learning Series
Professional Development Skills How to Become an Account Person
To Talk about…
What our business is
What the job is all about
What the role of us is
How to be most effective and creative.
Look at others
A Service Business
What are services?
Services are deeds, processes, and performances to fulfill customers’ needs and achieve their satisfaction based on perceived expectation.
Differences in goods versus services
Intangibility
Heterogeneity
Simultaneous production and consumption
Perishability
..............................
精品资料网 m.cnshu.cn
Copyright © 2004- 粤ICP备10098620号-1
