BPR在曼哈顿银行案例分析英文(pdf 13页)
所属分类:企业管理案例
文件大小:284 KB
下载要求:10 学币或VIP
点击下载Keywords BPR, Information technology, Performance, Improvement
Abstract Previous researchers have investigated the principles of business process
reengineering (BPR) and how firms approach this process. However, previous research makes
no distinction among BPR projects in different organizational contexts. The present research
investigates the BPR methods best suited for financial institutions. Based on a case study
conducted in Chase Manhattan Bank, this research attempts to provide guidelines for BPR
projects in financial institutions that will help them achieve dramatic performance gains. Chase
BPR projects include four phases encompassing a wide scope of activities: energize, focus, invent,
and launch. As seen in Chase BPR projects such as e-fund disbursement cards and service charge
reengineering, these efforts resulted in new products and services in addition to producing
dramatic increases in revenue and operating savings.
Introduction
Information technology has profoundly changed the way we do business
during the past decade. Business process reengineering (BPR) offers one
method for managing this change while at the same time making it possible to
achieve dramatic gains in business performance. However, not all BPR projects
have been successful in achieving dramatic performance gains.
The continuing demand for business process improvements has resulted in a
proliferation of consultants, methodologies, techniques, and tools for
conducting BPR projects (Kettinger et al., 1997). This flood of BPR
methodologies has often left BPR project planners confused about which
methods are best suited to their needs. This lack of consensus on BPR methods
has resulted in many unsuccessful BPR projects.
Previous research has investigated the principles of BPR and how firms
approach this process (Hammer, 1990; Hammer and Champy, 1993; Earl, 1994;
Davenport, 1995; Kettinger and Grover, 1995; Stoddard and Jarvenpaa, 1995;
Harkness et al., 1996).
..............................
上一篇:成本控制案例(doc 13页)
精品资料网 m.cnshu.cn
Copyright © 2004- 粤ICP备10098620号-1
风险管理 应急预案 研发管理 运营管理 内部管理 商业模式 执行力 连锁经营 公司治理 工厂管理 创新管理 家族企业 效率管理 名企案例 企业理念 价值管理 特许经营 瓶颈管理 调查问卷 策划方案 领导力 团队建设 企业变革 企业文化 战略管理 竞争策略 管理知识 危机管理 成本管理 项目管理 发展战略 年度计划 决策管理 企业上市 供应商 组织设计 产品管理 采购管理 品牌管理 企业诊断 企业咨询 商务谈判 物流管理 运作管理 管理制度 行业报告 经营管理 企划方案 MBA 流程管理 目标管理 招标投标 商务礼仪 管理表格 管理技能 管理案例 管理工具 管理手册 职业经理人 商业计划书 董事与股东 可行性报告