平衡记分卡经典文档PHILIP(ppt 77页)(英文)

Outside objective change agent…committed to improved results
Define business processes critical to Esquel’s competitiveness
Establish aggressive performance targets at which Esquel is entitled to operate….dramatic improvements over
baseline
Apply Thomas Group’s Total Cycle Time methodology to help Esquel reach entitled performance…. within eighteen months
The CFT is the process owner of the key processes identified for improvement.  This process improvement is measured by Cycle Time (CT) and First Pass Yield (FPY) results.
The CFT is responsible for:
The identification of the key processes
The periodic collection, analysis, display and reporting of the CT, FPY and other measurements data.
Identification of barriers, substitute processes and non value added activities within each process.
Maintenance and execution of a continuously updated barrier removal plan to achieve or surpass entitlement in CT and FPY. 

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