流程能力.pdf33

Customer focus dictates that we produce units satisfying customer requirements–acceptable products or services meeting CTQs以客户为中心就要求我们生产满足客户需求的产品－也就是满足CTQ的产品和服务􀁺A unit is defectivewhen it fails to deliver what your customer wants!如果产品不能满足客户需求就是缺陷􀁺Recording observations (collecting data) from our process, on characteristics of the units produced, allows us to:根据从流程中收集的数据，进行以下的分析：–measure process performance 测量流程的表现–analyze defect causes 分析产生缺陷的原因–improve our process 改善流程–monitor and control process output 监控流程的产出We learn about our process from the data we collect通过收集的数据了解流程We learn about our process from the data we collect通过收集的数据了解流程OutputUnits Produced Acceptable DefectiveX
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