SixSigma详细论述(ppt 66页)
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SixSigma详细论述内容提要：
Widevariabilityofperformancetocustomerexpectationsincoreprocessesacrossbusiness:
Majoropportunity
Majorrisk
Nocommonmethodforsustaining,leveragingandtransferringinnovationacrossStarwood
LackofrobustprocessestosustainaboveaverageEBITDAgrowthrates:
InternalviewthatStarwooddoesn’tsystematicallysupportcollaboration,processimprovement,peopledevelopment,andbestpracticesharing.
Statistics, statistics and more statistics . . .
Numbers of projects . . .
The only way we can change & improve . . .
A “magic potion” to solve everything . . .
Something DONE TO the business by specialists
A substitute for sound business strategy . . .
Six Sigma Roles: Black Belts：
Mobilize the team members and others in the property
Coach/train team members in Six Sigma methods “just-in-time”
Identify implementation success barriers & work with others to overcome
Work with property leadership to identify opportunities
Recommend & Pilot with the team innovative business process improvements
Achieve and capture measurable financial & guest loyalty results; complete 3 to 8 projects annually, depending on size, complexity & resources
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