六西格玛知识简介(英文版)(ppt 72页)
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六西格玛知识简介内容提要:
Six sigma as a quality term
Invented by motorola in the mid 80’s
Service marked and registered by Motorola
Accepted by all countries
Accepted by all organization
The effects of defects
Every occurrence of a defect within the process requires time to inspect,fix,and re-inspect.
Average cycle time is directly proportional to the total number of defects in the process.
The nature of culture
Culture provides its members with guidelines for dealing with just about everything
Much of every culture is cvert and implicit largely submerged like an iceberg
Cultures are constantly changing and evolving.
When culture and strategy clash,invariably culture wins out.
If the organizational culture does not embrac initiatives related to change,overall change efforts will fail
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