创建工作业绩中的品质意识(英文版)(ppt 31页)
所属分类：品质知识
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资料简介：
创建工作业绩中的品质意识内容提要：
Job analysis
Done by a panel of 3-15 job holders or subject matter experts
Takes two days of facilitated work
Result is Task Matrix
Matrix verified by panel
Job analysis outcomes
Role clarity
Job description
Education/training requirements
Task analysis
Done for each task on Task Matrix
Uses two SMEs working with a technical writer
Takes approximately one hour per task
Result is Structured OJT Guide
Structured OJT Guide verified by panel
Task analysis outcomes
List of procedures
Completion criteria
Reference to best practices
Procedure list outcomes
Refined task matrix
Clearer job description
Better understanding about knowledge and skill requirements
Support for on-the-job training
Structured OJT
Provides a definitive training plan
Clarifies expectations
Provides a map and current status
Occurs with a mentor (subject matter expert, lead or senior person) who has been trained to train others
Offers structured guidance and practice in a real-world setting
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