酒店业的六西格玛资料英文(ppt 66页)
所属分类：六西格玛管理
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资料简介：
Wide variability of performance to customer expectations in core processes across business:
Major opportunity
Major risk
No common method for sustaining, leveraging and transferring innovation across Starwood
Lack of robust processes to sustain above average EBITDA growth rates:
Internal view that Starwood doesn’t systematically support collaboration, process improvement, people development, and best practice sharing.
You listen to the customer. .
You get the facts . . .
You eliminate non-value added work . . .
You give the customer what she wants – consistently !
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