平衡计分卡框架（英文版）.pdf48
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Abstract
This paper describes the Microsoft® approach to developing
and implementing a Balanced Scorecard for enterprise
performance management. It presents basic information on
the Balanced Scorecard performance management
methodology, and identifies key business issues that must
be addressed in developing and deploying a balanced
scorecard. The paper then presents the Microsoft Balanced
Scorecard Framework (BSCF)—a comprehensive set of
techniques, tools, and best practices to speed scorecard
implementation using toolsets with which organizations are
familiar.
An extensive body of research and literature describing the
Balanced Scorecard exists. That body of knowledge is
constantly being expanded by The Balanced Scorecard
Collaborative, Balanced Scorecard Institute, various
consulting organizations,
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