超市处长入职培训课件(ppt 85页)

主要内容
培训目标Training Objectives
管理交流Managerial Communication
团队沟通 Team Communication
Some Facts About Listening倾听中存在的实际问题
Overcoming the Communication Barriers克服沟通障碍
三种不同类型的问题Three Types Of Questions
交流程序技能一：提问题CP Skills #1: Asking Questions
Exercises: How Well Do You Know Your Subordinates?Asking Questions               
练习：你对员工了解多少？提问
不良的非语言倾听习惯Ineffective Nonverbal Listening Habits
不良的倾听习惯[一]Ineffective Listening Habits #1
不良的倾听习惯[二]Ineffective Listening Habits #2
不良的倾听习惯[三]Ineffective Listening Habits #3
积极倾听 [一]                                               Active Listening #1
积极倾听常用语Phrases to Demonstrate Active Listening
积极倾听 [二]Active Listening #2
有效沟通 - 努力理解对方
Effective Communication - Aiming for Understanding
练习：练习提问和积极倾听Exercise:  Practice Questioning and Active Listening
委派时需考虑的两个因素Two Factors to Consider when Delegating
任务分析和人员分析Task Analysis and People Analysis
Communicating Expectations表明期望
上下级之间对工作期望认识的差异Superior-Subordinate Expectation Misunderstanding
定义反馈与指导Defining Feedback and Coaching
指导与反馈Coaching and Feedback
为什么反馈和“啤酒”相关联？Why do Feedback and BEER go together?
主动反馈Ownership of Feedback
积极型反馈实例Positive Feedback: Example
改进型反馈意见 - 例子Corrective Feedback - Example
练习： 错过的提供反馈的机会Exercise: Missed Feedback Opportunity
指导讨论的五个步骤 [一]Five Step Framework for Coaching Discussions #1
指导讨论的五个步骤 [二]Five Step Framework for Coaching Discussions #2
需要多少指导？反馈？How Much Coaching? Feedback?
需要多少指导 How Much Coaching?
SMART Goals
SMART Goals - Good Examples?聪明目标 - 正例？
会议管理Meeting Management
会议管理
Meeting Management
如何召开会议
How to Conduct the Meeting
如何参加会议How to Attend the Meeting?
团队和团队协作                                                     Team & Teamwork
TEAM 的含义What Does TEAM Mean
团队成功的条件Conditions For Team Success
理解团队Understanding The Team
团队交流的基础 [一]Team Communication Basics #1
团队交流的基础 [二]Team Communication Basics #2
集体决策时的有效指导 [一]Helpful Tips When Making A Decision By Consensus #1
集体决策时的有效指导 [二]Helpful Tips When Making A Decision By Consensus #2
解决团队冲突Managing Team Conflict
解决团队冲突的步骤Steps to Resolving Team Conflicts
团队领导 [一]Team Leadership #1
团队领导 [二]Team leadership #2
制定行动计划时常见的错误Common Action Planning Errors
没有给予充足的时间Failure To Allow Enough Time
制定行动计划：一个更为有效的方法Action Planning: A Better Way
监控和汇报进展情况Monitoring & Reporting Progress

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