旅游顾问主管岗位职责(英文版)(doc 2页)
所属分类：岗位职责
文件大小：57 KB
下载要求：10 学币或VIP
点击下载
资料简介：
旅游顾问主管岗位职责(英文版)内容提要：
职位目的（存在的理由，限制和目标）：
To lead a sizable contact centre operation, e-sales or corporate sales team to support efficient operations of the contact center as well as various business lines of the company as a whole.
Operational level：
•To deal with and resolve any customers complaints and ensure their satisfaction level
•To monitor staff performance and conduct 1-on-1 coaching
•To assist sub-ordinates to handle any complicated sales and service requests
•To provide on-the-job trainings for new recruited and ensure the quality of staff
•To foster a customer care culture and encourage two-way and open communications
•To give recommendation to improve and streamline process flow and in-house policies
•To handle any follow up request or bookings with internal department, airlines or partner hotels
..............................
精品资料网 m.cnshu.cn
Copyright © 2004- 粤ICP备10098620号-1
