旅游顾问岗位职责(英文版)(doc 2页)

旅游顾问岗位职责(英文版)内容提要：
职位目的（存在的理由，限制和目标）:
  To responsible to provide quality sales and services to CTII potential customer and members to support efficient operations of the contact center as well as various business lines of the company as a whole.
Operational level：
•To responsible to handle inbound calls, e-mails or fax in regarding to the sales or inquires of HOTEL, AIRTICKETS or PACKAGES..
•To meet the individual Key Performance Indicators (KPI) and constantly improve service qualities
•To handle any customers complaints.
•To feedback any process issues or customer dissatisfaction to team leaders or Quality Assurance Section.
•To handle any follow up request or bookings with internal department, airlines or partner hotels.
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