客户关怀经理岗位职责(英文版)(doc 2页)

客户关怀经理岗位职责（英文版）内容提要：
职位目的（存在的理由，限制和目标）
　　To achieve and exceed customer satisfaction targets
Operational Level：
•To collaborate with Quality Assurance Team in order to accurately foreseen the ever changing customers requirements and give advice on external sales and service policies
•To lead a team in performing mystery shoppers programs
•To lead a team in constantly review customer feedback and improve internal process effectiveness
•To effectively manage and resolve customer complaints from internal and external channels
•To plan and implement continuous improvement mechanism such as COPC
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