资讯科技部技术部副总裁岗位职责(doc 3页)
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资料简介：
资讯科技部技术部副总裁岗位职责内容提要：
专业技能：
•Contact center technology management
•Contact Center project management
•Knowledge on hardware and client/server application, database administration.
•Knowledge on contact centre /paging centre systems, LAN/WAN management and ACD/IVRS support.
Operational Level：
•To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology to the contact centre systems for improving efficiency and productivity
•To design, implement, develop leading edge contact-centre CTI technology.
•To design and implement customized solutions to meet various changing program demands and business needs.
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