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The Management Tools survey
The past dozen years in business have witnessed an explosion in the use of management tools and techniques. The tools
range from broad processes such as strategic planning and benchmarking to highly focused initiatives such as the use
of radio frequency identification (RFID) tags. Keeping up with the tools and deciding which ones to use have become an
essential part of every executive’s responsibilities.
But it’s a tough job. New tools appear every year, while others seem to drop off the radar screen. Many offer conflicting
advice. There is no Consumer Reports to help executives sort through what works best in any given situation. Without data,
choosing and using tools becomes a risky and potentially expensive gamble.
In 1993, Bain & Company launched a multiyear research project to get the facts about management tools. Our objective
is to provide managers with the information they need to identify, select, implement and integrate tools that will improve
bottomline results. Our surveys ask about companies’ use of tools, about executives’ satisfaction with the tools they use,
and about their attitudes toward some of the day’s pressing business issues. Over 12 years we have assembled a global
database of more than 7,000 respondents, including 960 this year. (See figure 1.) As in the past, we supplemented the
2005 survey with followup interviews to probe the specifics of tool use in individual companies.
This report focuses on 25 of the most popular tools and techniques. To qualify for inclusion a tool had to be:
• relevant to senior management;
• topical, as evidenced by coverage in the business press;
• measurable.
For full definitions of the 25 tools, along with a guide to resources on each one, please see the Bain & Company
booklet Management Tools 2005: An Executive’s Guide.
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