迈阿密大学的平衡计分卡培训(ppt 68页)(英文)
所属分类：企业培训
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资料简介：
Financial perspective
Customer perspective
Internal perspective
Learning and Growth perspective
Developed in 1992 by
Robert Kaplan and
David Norton
“…exclusive reliance on financial
measures in a management system
was causing organizations to do
the wrong things.”
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