某公司外包投资项目咨询报告(PPT 115页)

CHINA IS BECOMING A HIGHLY DYNAMIC CC MARKET
CC OURSOURCERS ARE EMERGING BUT STILL EXPLORING (I)
CC OURSOURCERS ARE EMERGING BUT STILL EXPLORING (II)
TCI SHOULD PARTNER WITH RIGHT LOCAL CC OUTSOURCERS
EC: ONLY SOFTWARE FIRMS AND SIs WORTH PURSUING
TCI-TJ: RSTRUCTURING AND BUILDING STRATEGIC ALLIANCES
CC MERELY A BUSINESS PRACTICE BEFORE 1997
COMMERCIAL CC TOOK OFF SINCE 1998Especially in Non-Paging Service Sector
CC INDUSTRY WILL REACH 330-370 K SEATS IN 2010
TOP-DOWN APPROACH REVEALS A PROMISING END GAME
REDUCING TELECOM CHARGES WILL BOOST FIXED-LINE ADOPTION
TELECOM IS THE MOST SIGNIFICANT CC USER NOWBottom-up Analysis
EXPERT OPINIONS REVEAL A MARKET OF 145,000 IN 2004
CHINA CC USER BASE VERY DIFFERENT FROM U.S.
CC MARKET ROUGHLY SEGMENTED INTO FOUR CATEGORIESAccording to Area of CC Usage, and Willingness to Outsource
THREE CRITERIA TO DISTINGUISH CORE AND NON-CORE AREA
MANAGEMENT AND OWNERSHIP STRUCTURE AFFECT WILLINGNESS TO OUTSOURCE
ADMIN-DRIVEN SEGMENT:  MOST IMPORTANT FOR NOW
HOWEVER DEMAND EXPECTED TO FLUCTUATE IN THE FUTURE
UNIQUE THREE-TIER DECISION MAKING PROCESSSystem Integrators Should Put Efforts to All
OUTSOURCING ALMOST NEVER AN OPTION FOR ADMIN-DRIVEN COMPANIES
SERVICE-ORIENTED SEGMENT: A DRIVER FOR LONG-TERM CC PENETRATION
MORE INDUSTRIES ARE LIKELY TO ADOPT CC OVERTIME
COMPANIES QUITE SELECTIVE ON CC USAGE
VERY CAUTIONS ON CC OUTSOURCING
GENERIC SERVICE: A GENERALLY DECLINING SEGMENTConsists Mainly of Paging Services
GENERIC SERVICE DEFINED AS A CROSS OF INDUSTRIES AND FUNCTIONS
GENERIC CC USERS HAVE STRONG INCENTIVES TO OUTSOURCE
FOUR DISTINCTIVE TRAITS FOR CHINA’S CC OUTSOURCERSTraits for An Emerging Segment
DEMAND PROJECTION DEPENDENT ON A CYCLE OF FACTORS
POSITIVE CUSTOMER EVOLUTION OBSERVED IN CHINA’S OUTSOURCING BUSINESS
BALANCE BETWEEN LONG-TERM CLIENTS AND PERIODIC ASSIGNMENTS IS CRITICAL
INTERVIEWED OUTSOURCER’S LONG-TERM CUSTOMER LIST
MULTINATIONALS NOT FULLY READY FOR OUTSOURCING
OUTSOURCING SALES AND SERVICE HELPS MULTINATIONALS TO FOCUS ON CORE CAPABILITIES
HIGH-END OUTSOURCERS ARE GENERALLY LOSING MONEY
UTILIZATION IS CRITICAL TO CC OUTSOURCER’S PROFITABILITYSimplified Model
A SUBTLE BALANCE AROUND UTILIZATION
LITTLE COMPETITION AMONG CURRENT CC OUTSOURCERS
BUT HUGE AND DESPERATE POTENTIAL COMPETITORS AWAITING
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