某某通讯公司咨询建议书英文(ppt 21页)

资料简介：

Our Understanding of Your Needs................................................ 2
Project Approach............................................................................... 6
Benefits of Our Approach.............................................................. 14
Project Timeline and Professional Fees........................................ 15
Exhibits
 I. Project Experiences..................................................................... 16
II. Project Requirements.................................................................. 19

 

BUSINESS NEEDS
During the past several months, BST has initiated several corporate initiatives aimed at responding to the focus on excellence through quality.  The total quality policy was adopted because BST realized the need to position itself more competitively within the industry.
CHALLENGES
The environment surrounding today’s business is constantly changing.  Pressure on the workforce is increasing from a variety of perspectives:       
  Increased workforce productivity
  Changes in technology
  Job complexity
  Customer demands and expectations
Corporate wide responses:
  Foundation Network Strategy
  The Quality Advantage
  Business Process Reengineering Efforts
  Process Improvement Projects
  Training & Documentation
BellSouth Telecommunications and Andersen have successfully worked together on a number of the business responses:
Business Process Reengineering - CORE  
Job Design - AM Work Content Review 
Training -  Training and Documentation Project 
FNS - Strategic Information Initiative
Florida Billing Settlement             
Andersen is familiar with BellSouth’s efforts to improve the quality of service, and availability of services and productivity in customer services:
Service representatives and collection representatives represent the front line linkage and contact point for this service.
Moving to 24-hour-a-day, 7-day-a-week availability requires changes for the company.
Small productivity increases in contact employee performance represent a substantial savings in BellSouth’s annual contact employee expenditure.
Future reengineering efforts will affect the system component of the provisioning process.
Andersen has historically realized significant and quick productivity savings in redesigning these processes.

 

 

                        

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