IBM管理咨询-企业电力学习解决方案(doc 32)

资料简介：

Table of Contents

Executive Summary.....................3
Our Understanding.....................4
Our Solution.....................5
The Value of Our Capabilities.....................6
The Value of Our Tools.....................6
Witness System’s eQuality Now and eQuality Producer.....................6
Our Ongoing Relationship with Florida Power & Light.....................6
IBM’s Own Learning Transformation Story.....................6
Response to RFP Questions.....................6
Pricing.....................6
Assumptions.....................6
Client References and Citations.....................6
IBM Business Terms and Conditions.....................6

 

Executive Summary  

    The Florida Power & Light Company (FPL) E-Learning Request for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via e-learning modules that will be used to coach Customer Service Representatives. IBM is recommending that its proprietary tool, Content Producer, be used as the web-based training authoring content development and content management engine, and is also responding at a broader and more strategic level.
    FPL is currently in the initial phase of a three-phase migration, a roll-out that is anticipated to require up to four years before full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology standards; e-learning development methodologies, and beginning the re-purposing of existing materials to web-based training/e-learning media.

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