Results of the Research- IBM(ppt 11页)

Results of the Research- IBM Intorduction:
IBM Workgroup Services-
Part of an organization within IGS that was established after the sale of the AT&T network
Marketing combination of IGS and Lotus Domino/Notes
Managed operations and hosting technology focused on large customers
Running entire data centers
Building systems from scratch
Deployment, installation, development and professional training
Hosting environments for Internet, intranet and extranet collaboration and applications.  Application hosting, replication services, and messaging services are included.  The browser is centric to these implementations.
Technical support for help desks is standard
Managed offerings include data network services, internet and intranet services, electronic transaction services, messaging and collaborative services, network outsourcing services
Revenue
IGS services revenues for year ended December 31, 1998 were $29 billion (Source:  IBM 10K Report).
IGS Headcount
116,000 service employees worldwide (Dataquest estimate)
Workgroup Services value of contracts
Published one-off seat price: $36/month, $4000/month minimum
Target customers: from 300 to 15,000 seats
General approach
Start with one department or group, then move to other groups within the enterprise. 
Different groups from IGS are brought in and a project team is created
Many clients are established Notes shops needing assistance with roll out and application development.
Anticipated Growth
IBM believes the messaging and collaboration space (which includes applications hosting, messaging, collaboration and KM) is growing at 240 percent/year.  They intend to match or exceed that growth.

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