Chapter Eighteen(ppt 14页)

Chapter Eighteen Intorduction:
Describe the role of the transformation process in operations management
Explain what factors determine organizational productivity
Discuss what re-engineering of work processes involves
Describe how adding a “manufacturing focus” to organizational strategy affects an organization
Identify the four key decisions that provide the long-term strategic direction for operations planning
Describe the three decisions that make up tactical operations planning
Identify the three approaches to maintenance control
Explain the contingency factors that affect the implementation of TQM
Discuss the advantages and potential problems of just-in-time (JIT) inventory systems
Explain how flexible manufacturing systems could give an organization a competitive advantage
Describe how speed can be a competitive advantage

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