鲍威尔的领导学经典(PPT 20页)

Good leadership involves responsibility to the welfare of the group, which
means that some people will get angry at your actions and decisions.  It's
inevitable, if you're honorable.  Trying to get everyone to like you is a sign
of mediocrity: you'll avoid the tough decisions, you'll avoid confronting the
people who need to be confronted, and you'll avoid offering differential
rewards based on differential performance because some people might
get upset.  Ironically, by procrastinating on the difficult choices, by trying
not to get anyone mad, and by treating everyone equally "nicely" regardless
of their contributions, you'll simply ensure that the only people you'll wind
up angering are the most creative and productive people in the organization.
If this were a litmus test, the majority of CEOs would fail.  One, they build so
many barriers to upward communication that the very idea of someone lower
in the hierarchy looking up to the leader for help is ludicrous.  Two, the
corporate culture they foster often defines asking for help as weakness or
failure, so people cover up their gaps, and the organization suffers accordingly.
Real leaders make themselves accessible and available.  They show concern
for the efforts and challenges faced by underlings, even as they demand high
standards.  Accordingly, they are more likely to create an environment where
problem analysis replaces blame.

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