欧洲卓越管理模式(PDF 40页)

The European Foundation for Quality
Management (EFQM®) is a membership based,
not for profit organisation, created in 1988 by
fourteen leading European businesses, with a
Mission to be the Driving Force for Sustainable
Excellence in Europe and a Vision of a world in
which European organisations excel.
By January 2000, membership had grown to
over 800 members from most European countries
and most sectors of activity. In addition to being
the owner of The EFQM Excellence Model
(EFQM Model) and managing The European
Quality Award process, it also provides a
portfolio of services for its members.
“© 1999 EFQM
It is the EFQM’s intent to encourage the widespread
use of this material within companies and
organisations. However, no part of this publication
may be reproduced, stored in a retrieval system, or
communicated in any form or by any means (be
this electronically, mechanically, through photocopy
or recording, or otherwise) without the prior written
permission from the copyright owner.”
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