企业电力学习解决方案(英文版)(doc 34页)
所属分类:管理知识
文件大小:812 KB
下载要求:10 学币或VIP
点击下载企业电力学习解决方案目录:
一、Executive Summary…………3
二、Our Understanding…………4
三、Our Solution…………5
四、The Value of Our Capabilities…………7
五、The Value of Our Tools…………8
六、Witness System’s eQuality Now and eQuality Producer…………11
七、Our Ongoing Relationship with Florida Power & Light…………13
八、IBM’s Own Learning Transformation Story…………14
九、Response to RFP Questions…………16
十、Pricing…………23
十一、Assumptions…………25
十二、Client References and Citations…………26
十三、IBM Business Terms and Conditions…………32
企业电力学习解决方案内容摘要:
Executive Summary
The Florida Power & Light Company (FPL) E-Learning Request for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via e-learning modules that will be used to coach Customer Service Representatives. IBM is recommending that its proprietary tool, Content Producer, be used as the web-based training authoring content development and content management engine, and is also responding at a broader and more strategic level.
FPL is currently in the initial phase of a three-phase migration, a roll-out that is anticipated to require up to four years before full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology standards; e-learning development methodologies, and beginning the re-purposing of existing materials to web-based training/e-learning media.
IBM proposes a three-pronged solution to meet FPL’s requirement for an On Demand learning environment: tools, integration, and services.
Tools:
Install IBM Content Producer as the “master” web-based training authoring tool and content manager / repository for shareable content objects.
Install IBM Simulation Producer as application-based simulation tool
Install eQuality Now from Witness as the mini-Learning Management System for Care Center employees
Install eQuality Producer as voice-based simulation tool
Integration:
Integrate eQuality Now with FPL SAP Training and Events module and HR data bases
Partner with IBM Knowledge Factories (on and off-shore) to out-task re-purposing and programming of existing training to e-content format (web-based and virtual-classroom training)
下一篇:在规范中走向双赢(doc 5页)
精品资料网 m.cnshu.cn
Copyright © 2004- 粤ICP备10098620号-1
风险管理 应急预案 研发管理 运营管理 内部管理 商业模式 执行力 连锁经营 公司治理 工厂管理 创新管理 家族企业 效率管理 名企案例 企业理念 价值管理 特许经营 瓶颈管理 调查问卷 策划方案 领导力 团队建设 企业变革 企业文化 战略管理 竞争策略 管理知识 危机管理 成本管理 项目管理 发展战略 年度计划 决策管理 企业上市 供应商 组织设计 产品管理 采购管理 品牌管理 企业诊断 企业咨询 商务谈判 物流管理 运作管理 管理制度 行业报告 经营管理 企划方案 MBA 流程管理 目标管理 招标投标 商务礼仪 管理表格 管理技能 管理案例 管理工具 管理手册 职业经理人 商业计划书 董事与股东 可行性报告