ISO90002000资料（pdf 44）

Contents Page
1 Scope .. 1
1.1 General .......... 1
1.2 Application ..... 1
2 Normative reference ...... 1
3 Terms and definitions ..... 1
4 Quality management system ....... 2
4.1 General requirements . 2
4.2 Documentation requirements ... 2
5 Management responsibility .......... 3
5.1 Management commitment ........ 3
5.2 Customer focus .......... 4
5.3 Quality policy . 4
5.4 Planning ......... 4
5.5 Responsibility, authority and communication ..... 4
5.6 Management review ... 5
6 Resource management . 5
6.1 Provision of resources  5
6.2 Human resources ....... 6
6.3 Infrastructure . 6
6.4 Work environment ....... 6
7 Product realization ......... 6
7.1 Planning of product realization . 6
7.2 Customer-related processes .... 7
7.3 Design and development .......... 8
7.4 Purchasing ..... 9
7.5 Production and service provision ......... 10
7.6 Control of monitoring and measuring devices .. 11
8 Measurement, analysis and improvement ........... 11
8.1 General ........ 11
8.2 Monitoring and measurement . 11
8.3 Control of nonconforming product ....... 12
8.4 Analysis of data ........ 13
8.5 Improvement  13
Annexes
A Correspondence between ISO 9001:2000 and ISO 14001:1996... 15
B Correspondence between ISO 9001:2000 and ISO 9001:1994 ... 19
Bibliography........... 23
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