酒店业的六西格玛资料(ppt 66页)(英文)
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点击下载酒店业的六西格玛资料内容简介:
Wide variability of performance to customer expectations in core processes across business:
Major opportunity
Major risk
No common method for sustaining, leveraging and transferring innovation across Starwood
Lack of robust processes to sustain above average EBITDA growth rates:
Internal view that Starwood doesn’t systematically support collaboration, process improvement, people development, and best practice sharing.
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