六西格玛管理的执行步骤(ppt 101页)
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六西格玛管理的执行步骤目录：
一、6 SIGMA 起源及主要概念
二、6 SIGMA 组织及人员认证
三、基本统计应用
四、执行主要步骤 D-M-A-I-C
五、Case Study
六西格玛管理的执行步骤内容摘要：
The Origins of SixSigma
It originated in the 1980's as Motorola responded to the threat of Japanese competition which had far lower defective rates. The approach spread to AlliedSignal and to General Electric, whose Chief Executive Officer, Jack Welch, has been the most passionate advocate of SixSigma. Since introducing it worldwide in 1996, GE has made over $1 billion of cost savings.
Motorola公司认为数据是满足顾客的关键，他 们常说：
1.如无法用数据表示我们所知的,那么我们对它 所知不多
(If we cannot express what we know in numbers, we don't know much about it)
2.如果对它所知不多，就无法控制它 (If we don't know much about it, we cannot control it)
3.如果我们不能控制它，那只有靠运气了 (If we cannot control it, we are at the mercy of chance)
质量改善的流程：
1. 定义产品或服务
2. 鉴定顾客及其需求
3. 列出满足顾客需求所需之条件
4. 定义(规划)流程
5. 防范流程错误并消除浪费
6. 确保持续改善
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