品质管理知识(英文版)(ppt 103页)
所属分类：品质知识
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资料简介：
品质管理知识内容摘要：
Total Quality Management Defined
Quality Specifications and Costs
Six Sigma Quality and Tools
External Benchmarking
ISO 9000
Service Quality Measurement
ASC: Product characteristics & features that affect customer satisfaction
User-Based: What consumer says it is
Manufacturing-Based: Degree to which a product conforms to design specification
Product-Based: Level of measurable product characteristic
Customer focus
Continuous improvement
Employee empowerment
Benchmarking
Just-in-time
Tools of TQM
Yields: How to do what is important and to be accomplished
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