珠宝行业企业核心职能发展与应用(ppt 40页)
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珠宝行业企业核心职能发展与应用目录：
一、为何要研究职能并加以应用？
二、统一超商的企业文化
三、知识管理-
四、Causal Relationships
五、解释名词
六、职能发展项目
七、Developing a model
八、人力甄选
九、甄选流程（一般模式）
十、甄选管理模型
十一、......
珠宝行业企业核心职能发展与应用内容提要：
为何要研究职能并加以应用？
将企业文化、经营理念、政策等价值观融入经营管理机能
应用职能提升HR在人力资本的管理质量
将企业文化融入组织成员（酝酿、培养与成长）
建立企业内部人力管理一致管理标准
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Causal Relationships
Competencies always include an intent
motive or trait force which cause action toward an outcome
e.g. knowledge and skill competencies invariably include a motive, trait or self-concept which provides the drive or push for the knowledge or skill to be used.
Behavior without intent doesn’t define a competency
e.g. management by walking around
Causal flow model can be used to do behavioral analysis
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职能字典 -Customer focus
Definition: Making customers and their needs a primary focus of one’s actions; developing and sustaining production customer relationships
Attitude should include:
Always focus on customer’s needs and take proper actions accordingly
Have clear communication with customer regarding mutual expectations
Probe to discover the customer’s underlying needs and match available or customized services to that need
Follow through to ensure the promises to the customer are kept and questions or complaints are resolved
Operate with a long-term view of the relationship / partnership
Pay attention to customer satisfaction.
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