通信行业绩效工作坊研讨会(ppt 48页)
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通信行业绩效工作坊研讨会目录：
一、绩效管理模型
二、平衡计分卡（BSC）
三、The Hierarchy of Measures
四、Customer Perspectives
五、财务维度
六、内部流程维度
七、客户维度
八、学习与发展维度
九、绩效目标的分类
十、资质
十一、.........
通信行业绩效工作坊研讨会内容提要：
我们的绩效管理定义：
A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and an approach to managing people that increases the probability of achieving success.
一个对目标及如何去实现目标形成共识的过程；一种通过对人的管理去提高成功的概率的思路或方法
……
John Kennedy Effect
Performance management, like Kennedy’s speech, is an
act of communication that empowers people to rise up to
a calling that’s bigger than themselves - not the tool of
Orwellian dictators.As an ongoing process of planning,
coaching, reviewing, and rewarding, it can inspire people
to reach for goals as momentous as putting a man on the moon.
Performance management puts the wind in their sails.— David McClelland
……
BSC制定步骤：
建立BSC项目组
收集数据、安排各项准备工作
就公司愿景、战略及目标达成共识
确定测量方式
决定具体测量指标
制定行动方案。
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