Florida Power & Light On Demand Learning Environme(英文版)(doc 32页)
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Florida Power & Light On Demand Learning Environme(英文版)目录：
1、Executive Summary……3
2、Our Understanding……4
3、Our Solution……5
4、The Value of Our Capabilities……7
5、The Value of Our Tools……8
6、Witness System’s eQuality Now and eQuality Producer……11
7、Our Ongoing Relationship with Florida Power & Light……13
8、IBM’s Own Learning Transformation Story……14
9、Response to RFP Questions……16
10、Pricing……23
11、Assumptions……25
12、Client References and Citations……26
13、IBM Business Terms and Conditions……32
Florida Power & Light On Demand Learning Environme(英文版)内容提要：
Executive Summary ：
The Florida Power & Light Company (FPL) E-Learning Request for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via e-learning modules that will be used to coach Customer Service Representatives. IBM is recommending that its proprietary tool, Content Producer, be used as the web-based training authoring content development and content management engine, and is also responding at a broader and more strategic level.
FPL is currently in the initial phase of a three-phase migration, a roll-out that is anticipated to require up to four years before full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology standards; e-learning development methodologies, and beginning the re-purposing of existing materials to web-based training/e-learning media.
IBM proposes a three-pronged solution to meet FPL’s requirement for an On Demand learning environment: tools, integration, and services.
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Our Solution
IBM proposes a three-pronged solution to meet FPL’s requirement for an On Demand learning environment: tools, integration, and services. IBM believes that FPL can dramatically accelerate the implementation of the proposed learning system, while reducing the costs of training FPL’s Care Center representatives with our proposed solution.
IBM believes FPL already owns much of the infrastructure detailed in RFP and that FPL can meet the Care Center representatives learning requirements and save money both in the short and long-term by making a small investment new call center software from Witness Systems and integrating the software with FPL’s existing Care Center software, SAP learning management system, and SAP enterprise portal.
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ISSUE:
This large international energy corporation needed to consolidate multiple training systems, reduce training administration costs, and demonstrate compliance with regulatory agencies in order to demonstrate training compliance, avoid human error, and reduce stiff regulatory penalties
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