企业电力业的解决方案-英文版(doc 32页)
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企业电力业的解决方案-英文版目录：
I 、Executive Summary
II、Our Understanding
III、Our Solution
IV、The Value of Our Capabilities
V、The Value of Our Tools
VI、Witness System’s eQuality Now and eQuality Producer
VII、Our Ongoing Relationship with Florida Power & Light
VIII、IBM’s Own Learning Transformation Story
IX、Response to RFP Questions
X、Pricing
XI、Assumptions
XII、Client References and Citations
XIII、IBM Business Terms and Conditions
企业电力业的解决方案-英文版内容简介：
The Florida Power & Light Company (FPL) E-Learning Request for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via e-learning modules that will be used to coach Customer Service Representatives. IBM is recommending that its proprietary tool, Content Producer, be used as the web-based training authoring content development and content management engine, and is also responding at a broader and more strategic level.
FPL is currently in the initial phase of a three-phase migration, a roll-out that is anticipated to require up to four years before full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology standards; e-learning development methodologies, and beginning the re-purposing of existing materials to web-based training/e-learning media.
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