物流与供应链管理(英文版)(ppt 73页)
所属分类:scm供应链管理
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点击下载物流与供应链管理(英文版)目录:
一、The marketing and logistics interface
二、What is customer service?
三、Customer service and customer retention
四、Service-driven logistics systems
五、Setting customer service priorities
六、Setting service standards
七、Summary
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