自考电子商务英语考试要点(doc 12页)
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自考电子商务英语考试要点内容提要：
Important terms：
e-business process 电子商务流程
online marketing 在线营销
Word-Wide-Web interface 万维网接口
financial transaction 财务往来
business model 商务模式
customer service 客户服务
dispute resolution解决争端
customer relationship management 客户关系管理
electronic billing and payment system电子付兑与付系统
shipping document 运输单
EDI 电子数据交换
Customs clearance 清关
Final customer最终用户
Credit card verification 信用卡鉴别
Market niche 市场领域
Software module 软件模块
Important sentences
1.它已成为各贸易和商务的强有力的手段。
It has become a powerful medium for commerce and business transaction of all kinds.
2.电子贸易指网上财务往来，电子商务指所有形式的网上交易。
e-commerce refers to financial transactions over the web and e-business refers to all forms of transactions over the Web.
3.客户服务已经是并将继续是一个主要的竟争因素。
Customer service has been, and continues to be, a major competitive factor.
4.电子商务的交易通常涉及几个互动的步骤。
E-business transactions often involve several interactive steps.
5.那将给你极大的竟争优势。
That will give you a serious advantage over your competition.
6.当你的公司电子商务化后，你与客户间的关系就改变了。
When you become an e-business you transform your relationship with your customers
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